PAY ON DELIVERY · Estimated dispatch 24–48h
[email protected] · Mon–Fri 09:00–18:00 CET
Information for consumers purchasing at a distance.
A consumer may generally withdraw within 14 days from physical receipt of the goods.
Send an unequivocal statement to [email protected] identifying purchaser, order, goods and decision to withdraw.
Return goods without undue delay and no later than 14 days after communication, following support instructions.
The consumer bears direct return cost unless Homeliora agrees otherwise or mandatory law provides differently.
The consumer is responsible only for diminished value caused by handling beyond what is necessary.
Eligible payments are reimbursed without undue delay and may be withheld until receipt of goods or evidence of dispatch.
Statutory exceptions may apply, including customised goods and certain sealed hygiene-related goods once unsealed.
“I hereby give notice that I withdraw from my contract for [goods], ordered on [date] and received on [date]. Name, address, order reference, date.”