Frequently asked questions.

Answers about ordering, delivery, withdrawal and safe product use.

How do I place an order?

Submit product and delivery details. We may contact you to verify the order before dispatch.

When is the contract concluded?

Only when Homeliora sends explicit acceptance or dispatch confirmation.

How do I pay?

The confirmed amount is collected by the courier at delivery using the stated method.

How long does delivery take?

The usual estimate is 24–48 working hours after confirmation, but remote areas, seasonal peaks and courier events may require longer.

Can I withdraw?

Consumers generally have 14 days from delivery to communicate withdrawal, subject to statutory rules and exclusions.

What if the parcel is damaged?

Record visible damage with the courier where possible, photograph packaging and contact support promptly.

Can heating products run unattended?

Follow the supplied instructions. Portable and wall-mounted heating products should not be left unattended unless the manufacturer explicitly permits the operating mode and all safety conditions are met.

How do I report an issue?

Email [email protected] with purchaser name, order reference, delivery postcode, description and clear photos or video.