Returns & refunds.

A practical summary of requests, inspections and reimbursements.

1. Contact us first

Email [email protected] with order reference, purchaser name, reason and evidence where relevant.

2. Authorisation

Support provides instructions and the correct return destination. The registered office is not automatically a return warehouse.

3. Condition

Handle goods only as necessary to establish nature, characteristics and functioning. Return components, accessories and manuals.

4. Hygiene and textiles

Heated bedding and textile products must be clean, dry and safely packed. Statutory hygiene-related exceptions may apply to sealed goods after opening.

5. Transport

For withdrawal, direct return cost is generally borne by the consumer. For verified lack of conformity, statutory arrangements apply.

6. Inspection

Returned goods are checked for identity, completeness and condition.

7. Refund timing

Eligible refunds are made without undue delay and may be withheld until goods or proof of dispatch is received.