PAY ON DELIVERY · Estimated dispatch 24–48h
[email protected] · Mon–Fri 09:00–18:00 CET
Please read these terms before placing an order.
Homeliora S.r.l., Via Esempio 67, Firenze (FI), Italy, EU VAT IT91530820124. Customer service: [email protected].
These terms govern distance sales made through homeliora.eu to consumers and, where expressly accepted, other customers.
A consumer is a natural person acting outside a trade or profession. Goods are products offered on the website.
The customer confirms legal capacity and responsibility for accurate information supplied during ordering.
Descriptions, images, dimensions and colours aim to represent goods accurately. Minor differences may arise from screens, lighting and production tolerances.
The customer must review dimensions, power requirements, room suitability, materials and safety instructions before ordering.
Prices are in euros and include applicable VAT unless stated otherwise. Delivery charges are disclosed before acceptance.
Submitting an order is a purchase proposal. Automated receipt confirms transmission, not acceptance.
The contract is concluded when Homeliora sends explicit acceptance or dispatch confirmation.
Orders are subject to availability. If goods become unavailable, we may decline the order and inform the customer.
We may verify product, quantity, recipient and address and may refuse duplicate, abusive or unverifiable orders.
The confirmed total is collected by the courier using methods available in the delivery area.
Delivery times are estimates. Seasonal demand, weather, transport disruption and incomplete addresses may cause delays.
The customer must provide a complete accessible address and cooperate with reasonable courier instructions.
For consumers, risk passes upon physical receipt by the consumer or a designated third party other than the carrier.
Customers should check parcel count and visible packaging condition. Prompt evidence assists assessment.
Consumers generally have 14 days from delivery to communicate withdrawal, subject to statutory conditions and exceptions.
Goods must be returned according to support instructions. The registered office is not automatically the return warehouse.
Direct withdrawal return cost is borne by the consumer unless agreed otherwise or mandatory law provides differently.
Eligible reimbursements are processed without undue delay and may be withheld until goods or proof of dispatch is received.
Consumers benefit from mandatory remedies for lack of conformity. These terms do not reduce statutory rights.
Electrical products must use compatible power sources and supplied components. Cables, plugs and housings must be inspected before use.
Heaters require clearance, ventilation and unobstructed air inlets and outlets. They must not be covered or used near water unless expressly rated.
Heated textile products must be laid flat, used with compatible bedding and never folded, creased, pinned or operated while wet.
Portable drying equipment requires ventilation, load limits and clearance from walls, curtains and flammable materials.
Children and persons unable to perceive or react to heat require supervision and may be unsuitable users according to product instructions.
Website text, layout, graphics, trademarks and original materials are protected and may not be reproduced beyond lawful personal use.
We aim for accurate continuous access but do not guarantee uninterrupted operation. Errors may be corrected.
Nothing excludes liability that cannot lawfully be excluded. Otherwise liability is limited to foreseeable direct loss arising from proven breach.
Neither party is liable for delay caused by events beyond reasonable control, including severe weather, transport disruption or authority measures.
Complaints should be sent to [email protected] with the order reference and sufficient evidence. We normally reply within two business days.
Italian law applies without depriving consumers of mandatory protection in their country of habitual residence.
The version accepted at order date governs that contract. Terms may be updated for future orders. Last updated: 13 November 2026.